Research-Driven Design for Complex Systems
A selection of projects showing how I've helped organizations solve problems through rigorous user research and thoughtful design.
SUCCESS STORIES
Federal IT Procurement: Research-Driven Phased Modernization
UX Research Lead | Creative Director
CHALLENGE
A federal agency needed to improve IT procurement before their next fiscal year-end surge. Leadership had a long-term vision—a TurboTax-style guided interface—but faced immediate constraints: limited budget, tight timeline, and uncertainty about where to start or what would move the needle in the near term.
RESULT
User research revealed underlying problems: use of outdated templates and inconsistent guidance. I designed a knowledge resource delivered in months instead of years. The impact: COs now direct staff to the site, reducing their own workload and ensuring consistent guidance is obtained. Usage spikes during acquisition surges prove it's become a reliable, authoritative, resource. Two years on, we're still building off the MVP—to include exploring AI integration that will be more effective than the originally sought after solution.
Let's Talk About Your Project
Whether you need UX research, product design, or strategic leadership for a complex project—I'd love to hear about what you're working on.