Turning User Insights Into Meaningful Products

BUILT ON EXPERIENCE. DRIVEN BY PURPOSE.

Over my two decades of experience, I’ve held titles like Usability Analyst, Human Factors Engineer, UX Designer, and Creative Director. The constant has been implementing Human-Centered Design (HCD) methods.

I apply HCD to drive evidence-based decisions, spark innovation, and craft solutions that truly resonate with users—while delivering on key business goals.

WHAT IS HCD

A human-centered approach places user goals, needs, expectations, capabilities/limitations, and environment at the core of the design. It implements continuous user research throughout the development process, replacing assumptions and guesswork with user insights.

EXPERIENCE

  • Creative Director | User Experience (UX)

    Deloitte Digital | Aug 2019 - Present

  • Senior Lead | User Experience (UX)

    Deloitte Digital | April 2014 - Aug 2019

  • Associate Director | User Experience (UX)

    Wunderman Thompson Health | Mar 2012 - Apr 2014

  • Senior Human Factors Engineer

    BMT | July 2010 - Feb 2012

  • User Experience (UX) / User Interface (UI) Designer

    InfoReliance | Jan 2010 - Jun 2010

  • Human Factors Analyst

    Aptima | July 2004 - Dec 2009

  • Usability Specialist

    ESRI | Oct 2001 - Jun 2004

  • Usability Engineer Intern

    Microsoft | Summer 2000

EDUCATION

  • M.S. Applied Psychology (Human Factors)

    Clemson University | 2002

  • B.S. Psychology

    Clemson University | 1999