Rather than building to assumptions, I ran user research to surface the real problems that needed to be solved. Although the procurement forms’ complexity played a part, the primary issues identified from the research were not knowing what documents were needed, outdated templates used, and inconsistent guidance on how to apply complex Federal regulations. These insights allowed me to design a knowledge resource delivered in months, not years. Today, Contracting Officers (COs) cut their workload by pointing staff to this tool where consistent guidance and up-to-date templates are provided with clear identification of the documents needed for a given scenario. Usage spikes during every acquisition surge provide proof this tool has become an authoritative resource people return to. In its third year, we’re still building on the initial MVP, now exploring AI integration that will outperform the tool originally envisioned.